Privacy Policy

This privacy policy aims to inform you about what personal data we collect, how we process it, for what purposes we use it and what rights you have in relation to the protection of your personal data when using the Hotel Perla website, when making an inquiry or making a reservation.

Personal data administrator

The personal data administrator is:

EAST INVESTMENT OOD
Plovdiv
Brezovsko Shosse No. 137
Represented by: Angel Pepeleshev

Contact details:
Phone: +359 887 868 844
Email: reservations@hotelperlabg.com
Website: www.hotelperla.bg

What personal data do we collect?

When using our website, when contacting us or when making a reservation, we may process the following categories of personal data:

first and last name;
telephone number;
email address;
data related to the reservation — check-in and check-out date, number of guests, room type, special requirements;
data voluntarily provided by you via a contact form, email, telephone call or on site at the hotel;
technical data when visiting the site – IP address, browser type, operating system, date and time of access, pages visited;
data necessary to fulfill legal obligations, including when accommodating guests in accordance with applicable legislation.

How can you make a reservation?

You can make a reservation at Hotel Perla in the following ways:

by phone at +359 887 868 844;
by email at reservations@hotelperlabg.com;
through the hotel website www.hotelperla.bg;
on site at the hotel.

When making a reservation, we process the personal data you provide for the purpose of confirming, managing and fulfilling the reservation, as well as for communicating with you regarding your stay.

For what purposes do we use your data?

Your personal data may be processed for the following purposes:

processing inquiries and reservations;
provision of hotel services;
communication with you before, during and after your stay;
performance of contractual and pre-contractual relations;
issuing accounting documents, where applicable;
fulfillment of legal obligations;
ensuring the proper functioning and security of the website;
analysis of website usage when using analytical tools;
protection of the legitimate interests of the administrator, including in the event of disputes or claims.

Legal basis for processing

The processing of your personal data is carried out on the following grounds:

performance of a contract or taking steps prior to entering into a contract – for example, when making an inquiry or reservation;
fulfillment of a legal obligation — for example, accounting, tax or registration obligations;
Your consent – where the processing is based on freely given consent;
legitimate interest — for example, to maintain the security of the site, protect rights and interests, or improve services.

Data collection through the website

When you visit our website, technical data may be automatically collected by the IT systems used to operate the site. This may include:

browser type and version;
operating system used;
IP address;
date and time of access;
pages you visit;
Referring site address, if any.

This data is used for the proper functioning, security and optimization of the website.

Cookies

Our website may use “cookies”. Cookies are small text files that are stored on your device by your browser.

Cookies can be used to:

proper functioning of the site;
improving the user experience;
saving certain settings;
analysis of attendance and user behavior when using analytical tools.

You can set your browser to inform you about the use of cookies, to allow cookies only in certain cases, or to completely disable them. Disabling cookies may limit some of the functionality of the site.

Contact and inquiry form

If you send us an inquiry via a contact form, by email, by telephone or through another communication channel, the data you provide will be used to process the inquiry and for subsequent communication with you.

This data is not provided to third parties without your consent, unless this is necessary to perform the service, to comply with a legal obligation or to protect a legitimate interest.

Reservations and hotel services

When making a reservation, we process the personal data necessary for:

guest identification;
confirmation and management of the reservation;
providing accommodation;
communication about the stay;
fulfillment of legal and accounting obligations;
processing changes, cancellations or special requests.

Providing certain data may be necessary for us to be able to accept and fulfill the reservation.

Analysis tools

If the website uses analytics tools, such as Google Analytics or similar services, they may collect information about how visitors use the site.

This information is typically used for statistical purposes and to improve the content and functionality of the site. Where required by law, such tools are used only after obtaining your consent.

Providing data to third parties

Your personal data may be provided to third parties only when necessary and lawful, including to:

hosting and technical support providers;
providers of reservation or communication systems, if any are used;
accountants, consultants or other professional service providers;
government authorities when required by law;
payment operators when payments are processed through external providers.

We do not sell your personal data to third parties.

Storage life

We store your personal data only for the period necessary to fulfill the purposes for which it was collected, unless the law requires a longer storage period.

Data related to inquiries are stored until the communication is completed, unless there is a reason for longer storage.

Data related to reservations, stays and accounting documents are stored according to applicable legal deadlines.

Data security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, destruction, alteration or disclosure.

When a site uses SSL or TLS encryption, the data you send through it is protected during transmission. However, you should keep in mind that the transmission of information over the internet cannot be completely protected from all possible risks.

Your rights

In relation to the processing of your personal data, you have the following rights:

right to access your personal data;
right to correct inaccurate or incomplete data;
right to erasure, where there are legal grounds;
right to restriction of processing;
right to object to processing;
right to data portability;
the right to withdraw consent at any time where processing is based on consent;
right to complain to the competent supervisory authority.

To exercise your rights, you can contact us at the contact details provided above.

Right to appeal

If you believe that the processing of your personal data violates applicable law, you have the right to file a complaint with the competent supervisory authority:

Commission for Personal Data Protection of the Republic of Bulgaria

Objection to advertising messages

The use of contact details published on the site to send unsolicited advertising or informational materials is not permitted.

We reserve the right to take appropriate action upon receipt of unsolicited advertising messages, including spam emails.

Policy changes

We reserve the right to update this privacy policy in the event of changes in the business, services, website or applicable legislation.

The current version of the policy will be published on the Hotel Perla website.